Immediate Collaboration, Lasting Results

Background

Acute care, community-based hospital located in Memphis, Tennessee.

Methodist South Hospital, with a rich history spanning over five decades, has consistently demonstrated its commitment to delivering exceptional healthcare. The hospital’s dedication to excellence extends to emergency services, with certification as a Primary Stroke Center, a testament to its expertise in managing stroke-related concerns.

Beds:

156

ED Beds:

35

Annual Volume:

40,000

History:

Boasts rich history spanning over five decades of high-quality care

U.S. News & World Report:

Best Regional Hospital, 2023-2024

Patient Experience:

Historical 20% of patients LWBS

The Challenge

With a longstanding dedication to upholding medical excellence, Methodist Le Bonheur Healthcare acknowledges the potential for improving the patient emergency department experience. By prioritizing the reduction of length of stay and the decrease in patients leaving without being seen, Methodist Le Bonheur Healthcare has embarked on a journey to enhance the quality of care.

Through a collaborative effort with ApolloMD’s team, they are reimagining emergency care and swiftly implementing proven strategies that focus on patient flow, staffing, process improvement, and outcomes. Seeking a partner that can deliver immediate results, they have achieved significant success at Methodist South Hospital in just ninety days.

The Approach

The ApolloMD transition team focused on a smooth transition, seamless operations, info-rich communications, and continuous clinical improvement.

Strategies included:

list item bullet icon Retention of high performing clinical experts
list item bullet icon Recruitment of key talent and reduction in locums usage
list item bullet icon Support and resources of ApolloMD experts
list item bullet icon Front-end process improvement
list item bullet icon “Right Care, Right Provider” staffing model
list item bullet icon Patient Experience boot camp
list item bullet icon “Performance-based” incentive structure focusing on quality outcomes
list item bullet icon Quarterly patient experience scorecards

The Result

The Methodist South Hospital Emergency Department saw remarkable outcomes within a mere 120-day period after transitioning to ApolloMD.

Immediate wins include:

list item bullet icon 6.6% Increase ED Volume
list item bullet icon 58% Decrease Arrival to Medical Screening Evaluation Time
list item bullet icon 81% Decrease Boarding Hours
list item bullet icon 70% Decrease Left Without Being Seen (reduced to 5.6%)